Guest Experience Leader, Front Desk & Operations

The Westin Nanea Ocean Villas; Lahaina (HI); Sur place; USD 73 000 - 80 000; Plein temps

Résumé du poste

The Westin Nanea Ocean Villas in Lahaina, Hawaii seeks an experienced Front Office leader to oversee day-to-day Front Desk operations, group arrivals, VIP registrations, and smooth check-outs. You will ensure guest services goals are met and collaborate with associates to deliver Marriott Vacations Worldwide's renowned service culture.

The role emphasizes coaching, performance feedback, staffing oversight, and fair application of policies, with focus on resolving guest concerns and maintaining

Qualifications

• High school diploma, GED or equivalent.
• 2 years progressive Front Office experience.
• 2-year degree in Hospitality or related major (optional).

Responsabilités

• Maintains guest services and Front Desk goals.
• Manages day-to-day Front Desk operations including group arrivals, registration, VIP registration, and check-out.
• Handles complaints, settles disputes, and resolves grievances.
• Supervises staffing levels to ensure guest service and operational needs are met.
• Provides coaching and feedback to Front Desk associates.
• Schedules associates to meet business demands.
• Communicates openly with associates and guests to reflect the Marriott service culture.
• Enforces policies and procedures consistently.

Connaissances

Guest services

Front desk operations

Staff supervision

Customer service

Coaching

Communication

Hiring

Formation

High school diploma or GED

2-year degree in Hospitality or related

Description du poste

The Westin Nanea Ocean Villas in Lahaina, Hawaii seeks an experienced Front Office leader to oversee day-to-day Front Desk operations, group arrivals, VIP registrations, and smooth check-outs. You will ensure guest services goals are met and collaborate with associates to deliver Marriott Vacations Worldwide's renowned service culture.

The role emphasizes coaching, performance feedback, staffing oversight, and fair application of policies, with focus on resolving guest concerns and maintaining