Guest Experience Leader — Front Desk

Atrium Hospitality; Charlotte (NC); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

401(k) plan with company match

Health coverage (Medical, dental, and視

Paid time off

DailyPay

Tuition reimbursement

Discount programs

Job summary

Hilton Charlotte Airport, managed by Atrium Hospitality, seeks a Front Desk Leader to deliver a warm, seamless guest experience and lead the front desk team in Charlotte, NC. You will respond to guest needs with empathy, support budgeting and scheduling, and ensure safety across shifts.

The role requires a hospitality mindset, strong customer service, and the ability to lift and move items as needed. A drivers license and tech comfort are important for guest services.

Qualifications

• Customer service experience is essential.
• Hospitality background is a plus.
• High school diploma or equivalent.
• A valid driver’s license is needed.
• Comfort with technology to manage guest information.
• Physical ability to lift 50 lbs and stay active.

Responsibilities

• Lead the front desk team to deliver a warm, seamless guest experience that builds loyalty and satisfaction.
• Respond to guest needs with professionalism and empathy, ensuring timely resolution and follow-through.
• Support financial goals by managing inventory, controlling costs, and optimizing schedules.
• Oversee daily front desk operations, ensuring tasks are completed across all shifts.
• Step in for the Front Office Manager when needed and assist with Night Audit, Shuttle, or Concierge roles.
• Promote a safe, welcoming environment by following all safety and security procedures.

Skills

Customer service

Hospitality experience

High school diploma

Driver’s license

Tech proficiency

Physical stamina

Education

High school diploma or equivalent

Tools

Guest information system

Job description

Hilton Charlotte Airport, managed by Atrium Hospitality, seeks a Front Desk Leader to deliver a warm, seamless guest experience and lead the front desk team in Charlotte, NC. You will respond to guest needs with empathy, support budgeting and scheduling, and ensure safety across shifts.

The role requires a hospitality mindset, strong customer service, and the ability to lift and move items as needed. A drivers license and tech comfort are important for guest services.