Front Office Leader: Elevate Guest Experience & Ops

Hilton Charlotte Airport - Atrium Hospitality; Charlotte (NC); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k) plan with company match

Health coverage

Paid time off

Discount programs

DailyPay

Tuition reimbursement

Job summary

Atrium Hospitality's Hilton Charlotte Airport location is seeking a Front Desk Lead to supervise the guest services team, ensuring a warm, seamless experience and loyalty. You will manage inventory, schedules, and guest needs across shifts, with responsibility for Night Audit and Shuttle support as needed.

We value hospitality basics, strong communication, and the ability to lead by example in a fast-paced hotel environment.

Qualifications

• Customer service experience is essential for memorable guest moments.
• Hospitality background helps understand hotel life rhythms.
• High school diploma or equivalent provides leadership foundation.
• Valid driver’s license may be needed for guest transport support.
• Comfort with technology to manage guest info and coordination.
• Physical ability to lift 50 lbs and stay active.

Responsibilities

• Lead the front desk team to deliver a warm, seamless guest experience that builds loyalty and satisfaction.
• Respond to guest needs with professionalism and empathy, ensuring timely resolution and follow-through.
• Support financial goals by managing inventory, controlling costs, and optimizing schedules.
• Oversee daily front desk operations, ensuring tasks are completed across all shifts.
• Step in for the Front Office Manager when needed and assist with Night Audit, Shuttle, or Concierge roles.
• Promote a safe, welcoming environment by following all safety and security procedures.

Skills

Guest service

Leadership

Techsavvy

Communication

Education

High school diploma or equivalent

Job description

Atrium Hospitality's Hilton Charlotte Airport location is seeking a Front Desk Lead to supervise the guest services team, ensuring a warm, seamless experience and loyalty. You will manage inventory, schedules, and guest needs across shifts, with responsibility for Night Audit and Shuttle support as needed.

We value hospitality basics, strong communication, and the ability to lead by example in a fast-paced hotel environment.