Guest Experience Leader - Flexible Schedule

Pilot-Company-3; Ferndale (WA); On-site; USD 26,000 - 41,000; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company is seeking a Shift Leader to supervise store staff and daily operations, delivering strong customer service and maintaining a clean, welcoming environment. You will support managers, coordinate tasks, and ensure quality standards are met across shifts.

The role requires flexibility to work nights, days, weekends, and holidays, with pay starting between $19.42 and $29.90 per hour as the company provides a nationwide medical plan, 401(k), and other benefits.

Qualifications

• Retail operations experience required.
• Outstanding customer service skills and a customer-focused mindset.
• Proficient with calculator, computer, and related equipment.
• Ability to work with diverse teams and levels including hourly staff, customers, vendors, and leadership.
• Must be able to work a flexible schedule including nights, days, weekends, and holidays.
• Background check required.

Responsibilities

• Supervise employees and general store operations.
• Respond to customer needs and maintain high service standards.
• Assist managers with tasks to keep facilities clean and running smoothly.

Skills

Retail operations

Customer service

Calculator/computer literacy

Team collaboration

Flexible scheduling

Background check

Job description

Pilot Company is seeking a Shift Leader to supervise store staff and daily operations, delivering strong customer service and maintaining a clean, welcoming environment. You will support managers, coordinate tasks, and ensure quality standards are met across shifts.

The role requires flexibility to work nights, days, weekends, and holidays, with pay starting between $19.42 and $29.90 per hour as the company provides a nationwide medical plan, 401(k), and other benefits.