Guest Experience Leader

Topgolf; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Free Play

Half-price food

Health, dental, vision, 401(k) team-m·

Mental well-being platform

Job summary

Topgolf is seeking a capable team leader to guide staff toward performance targets and exceptional guest service. You will coach, monitor, and report on team performance, while collaborating with other departments to ensure smooth workflows and high-quality delivery.

The role requires strong communication, organizational skills, and the ability to motivate a diverse team. Flexibility for varied shifts is expected, with attention to safety and policy compliance.

Qualifications

• High school diploma or equivalent work experience.
• Proven experience in a leadership or supervisory role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time-management abilities.
• Ability to motivate and inspire a diverse team to achieve goals.
• Proficiency in relevant software and tools.
• Knowledge of industry-specific regulations and best practices.
• Availability to work varied shifts, including evenings, weekends and holidays
• Ability to stand and walk for long periods of time including maneuvering up and down stairs

Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager.

Skills

Leadership

Communication

Problem solving

Organizational skills

Team motivation

Software proficiency

Regulatory knowledge

Education

High school diploma

Tools

MS Office

Job description

Topgolf is seeking a capable team leader to guide staff toward performance targets and exceptional guest service. You will coach, monitor, and report on team performance, while collaborating with other departments to ensure smooth workflows and high-quality delivery.

The role requires strong communication, organizational skills, and the ability to motivate a diverse team. Flexibility for varied shifts is expected, with attention to safety and policy compliance.