Guest Experience Supervisor

Topgolf; Town of Florida (NY); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Free Play

1/2 price food

Health, dental, vision, 401(k) match

Mental well-being platform

Job summary

Topgolf in the United States is seeking a capable supervisor to lead a dynamic team on-site. You will guide team members toward meeting performance targets and deliver high-quality service while watching for operational issues and guest concerns.

This role emphasizes coaching, feedback, and building an inclusive team culture. The ideal candidate brings leadership experience, exceptional communication skills, and the ability to motivate staff across shifts.

Qualifications

• High school diploma or equivalent work experience.
• Proven experience in a leadership or supervisory role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time-management abilities.
• Ability to motivate and inspire a diverse team to achieve goals.
• Proficiency in relevant software and tools.
• Knowledge of industry-specific regulations and best practices.
• Availabilit to work varied shifts, including evenings, weekends and holidays.
• Ability to stand and walk for long periods of time including maneuvering up and down stairs.

Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager

Skills

Leadership experience

Communication skills

Time management

Team motivation

Software proficiency

Regulatory knowledge

Shift flexibility

Mobility/standing

Education

High School Diploma or equivalent

Job description

Topgolf in the United States is seeking a capable supervisor to lead a dynamic team on-site. You will guide team members toward meeting performance targets and deliver high-quality service while watching for operational issues and guest concerns.

This role emphasizes coaching, feedback, and building an inclusive team culture. The ideal candidate brings leadership experience, exceptional communication skills, and the ability to motivate staff across shifts.