Guest Experience Leader

Paycom - ATS; Guymon (OK); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Daily Pay

401(k) Matching

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Job summary

Traditions Hospitality Group is seeking a Guest Services Manager to oversee front desk, concierge, and bell services, ensuring exceptional service and memorable stays.

You will lead a guest services team, streamline check-in/out, coordinate with departments, and actively solicit feedback to improve quality. Join our team for training, mentorship, and a comprehensive benefits package including Daily Pay and health options.

Qualifications

• Must be at least 21 years old.
• Must be able to obtain an ABLE license.
• Must be able to obtain Gaming license (if applicable).
• Minimum of 2 years of management experience with leadership and operations.
• Flexibility to work nights, weekends, and holidays.
• Maintain a professional appearance per dress code standards.

Responsibilities

• Supervise the guest services team, including front desk staff, concierge, and bell services, providing guidance and training.
• Ensure smooth check-in and check-out processes, resolving guest issues promptly and effectively.
• Coordinate with other departments to fulfill guest requests and enhance their overall experience.
• Monitor guest feedback and implement strategies to continuously improve service quality.

Skills

Guest services management

Front desk operations

Team leadership

Customer service

Communication

Problem solving

Job description

Traditions Hospitality Group is seeking a Guest Services Manager to oversee front desk, concierge, and bell services, ensuring exceptional service and memorable stays.

You will lead a guest services team, streamline check-in/out, coordinate with departments, and actively solicit feedback to improve quality. Join our team for training, mentorship, and a comprehensive benefits package including Daily Pay and health options.