Guest Experience Leader

NEXDINE Hospitality; Goshen (IN); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Company-Paid Life Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program (EAP)

Career Growth Opportunities

Employee Perks & Rewards

Job summary

NEXDINE Hospitality is seeking a Guest Experience Supervisor in Goshen, IN to oversee daily dining services and ensure top-notch guest experiences. You will supervise staff, manage event execution, and uphold safety and quality standards in a fast-paced kitchen environment.

The role emphasizes customer service, staff scheduling, and collaboration with Chefs, with opportunities for growth and a comprehensive benefits package. Salary starts at $14 per hour with weekly direct deposits.

Qualifications

• High school diploma or equivalent
• 1 - 3 years’ experience in similar position
• Specialized training in catering

Responsibilities

• Provide oversight of daily dining services to ensure client and customer satisfaction.
• Inspect supplies, equipment, or work areas to ensure conformance to established standards and/or arrange for equipment purchases or repairs.
• Build and maintain a working 2+ week schedule with at least 3 weeks posted.
• May purchase food and/or other supplies needed to ensure efficient operation ensuring quality control practices are in place for receiving all products. May be responsible for maintaining vendor relationships.
• Assist with determining staff requirements and scheduling necessary to ensure timely delivery of services.
• Ensure company standards for safety, proper food handling practices, sanitation, uniform guidelines, and productivity are maintained.
• May assist with event menu writing and cycle of cost control utilizing appropriate recipes and costing measures in conjunction with Chef Manager or Chef.
• May assist with the production of food.
• Assist with planning, execution and coordination of various events according to specific client standards in conjunction with the Chef Manager or Chef.
• Assist in the set-up and breakdown of catering events to include seating arrangements, decorations and food displays. Supervise staff in execution of events.
• May meet with prospective clients to review all aspects of event requirements and execution inclusive of but not limited to menu creation, set-up/breakdown requirements and scheduling.

Skills

Leadership

Team oriented

Communication proficiency

Customer focus

Ability to work under pressure

Scheduling

Education

High school diploma or equivalent

Culinary school certificate

ServSafe Certification

Choke Safety Certification

Allergen Awareness Certification

Job description

NEXDINE Hospitality is seeking a Guest Experience Supervisor in Goshen, IN to oversee daily dining services and ensure top-notch guest experiences. You will supervise staff, manage event execution, and uphold safety and quality standards in a fast-paced kitchen environment.

The role emphasizes customer service, staff scheduling, and collaboration with Chefs, with opportunities for growth and a comprehensive benefits package. Salary starts at $14 per hour with weekly direct deposits.