Guest Experience Lead — Wellness Club

New Mexico Sports & Wellness; Albuquerque (NM); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Complimentary club membership

Medical, dental, and vision insurance

Paid time off

Company matching 401k

Job summary

An upscale athletic and fitness club in Albuquerque is seeking a Hospitality Desk Manager. This role involves overseeing hospitality staff, ensuring excellent customer service, and managing operations at the hospitality desk. Ideal candidates have supervisory experience in hospitality, excellent communication skills, and a positive attitude. The position offers benefits such as a complimentary club membership, medical insurance, and opportunities for career growth.

Qualifications

• Minimum of 1 year supervisory experience in hospitality or related field.
• CPR Certification required.
• Basic computer skills necessary.

Responsibilities

• Ensure operations run smoothly at the hospitality desk.
• Handle hiring and training of hospitality staff.
• Provide customer service and resolve member issues.

Skills

Customer service skills

Leadership

Multi-tasking

Communication skills

Organization skills

Education

High School Diploma or equivalent

Coursework in management or hospitality

Tools

Microsoft Office

Point of Sale software

Job description

An upscale athletic and fitness club in Albuquerque is seeking a Hospitality Desk Manager. This role involves overseeing hospitality staff, ensuring excellent customer service, and managing operations at the hospitality desk. Ideal candidates have supervisory experience in hospitality, excellent communication skills, and a positive attitude. The position offers benefits such as a complimentary club membership, medical insurance, and opportunities for career growth.