Guest Experience Lead – Wax Center Sales

Anchor Point Management Group; Norridge (IL); On-site; USD 21,000 - 23,000; Full time

Job summary

European Wax Center is seeking a Guest Service Associate at our Norridge, IL location. You will be the first and last impression for guests, delivering a cheerful, sales-driven experience and promoting wax passes and products.

The role requires punctuality, strong customer service skills, and the ability to manage guest flow, educate clients on offerings, and uphold center standards in a fast-paced environment.

Qualifications

• High school diploma or GED required; or one–two years related experience or training.
• Sales-focused role with emphasis on promoting wax passes and product education.
• Strong customer service and communication skills expected.

Responsibilities

• Sell wax passes and educate guests on European Wax Center products and promotions.
• Open and close the center according to procedures.
• Manage guest flow and assist with questions; handle reservation requests and staff availability.
• Educate guests on product portfolio and demonstrate benefits of Wax Passes and Strut 365.
• Maintain front-of-center cleanliness and restock shelves and brochures.
• Communicate in-center promotions and monitor weekly schedules.
• Arrive on time in proper dress code and name tag; follow all policies.
• Participate in community events and weekly Strut Sessions; engage on Strut Bloomfire.

Skills

Sales

Customer service

Education

High school diploma or GED

Job description

European Wax Center is seeking a Guest Service Associate at our Norridge, IL location. You will be the first and last impression for guests, delivering a cheerful, sales-driven experience and promoting wax passes and products.

The role requires punctuality, strong customer service skills, and the ability to manage guest flow, educate clients on offerings, and uphold center standards in a fast-paced environment.