Assistant Center Manager: Lead Sales & Guest Experience

NORTH AMERICAN WAX COMPANY LLC; Norridge (IL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Daily Pay

Employee Assistance Program

Team Member Assistance Fund

Culture Committee - Have fun while the

Referral Bonus - Generous Incentive to

Job summary

European Wax Center, the nation’s leading expert in body waxing services, is seeking an experienced Assistant Center Manager to oversee daily operations at our Norridge location.

You will lead a high-performing team, drive sales, guest satisfaction, and ensure operational excellence, with a focus on growth and KPI understanding. This full-time in-person role offers a competitive salary, bonuses, benefits, and ongoing training in a supportive, inclusive environment.

Qualifications

• 1+ years of experience in retail sales management, spa/salon operations, or hospitality leadership (or equivalent educational background)
• Strong sales background preferred
• Ability to lead and motivate a team
• Strong communication, organizational, and problem-solving skills
• Sales-driven with a focus on customer service excellence
• Flexible availability, including evenings and weekends
• Growth mindset is key!

Responsibilities

• Assist in leading and managing a team of Guest Service Associates and Licensed Wax Specialists
• Drive center performance through sales goals, membership growth, and guest retention
• Assist in scheduling, inventory, payroll, and daily operations
• Ensure compliance with health and safety regulations and brand standards
• Assist in coaching, training, and performance feedback to team members
• Resolve guest concerns with professionalism and care
• Learn and develop a deep understanding of KPI’s and speak to financial acumen

Skills

Team leadership

Sales acumen

Guest service

Communication skills

Problem-solving

Flexible availability

Evenings & weekends

Job description

European Wax Center, the nation’s leading expert in body waxing services, is seeking an experienced Assistant Center Manager to oversee daily operations at our Norridge location.

You will lead a high-performing team, drive sales, guest satisfaction, and ensure operational excellence, with a focus on growth and KPI understanding. This full-time in-person role offers a competitive salary, bonuses, benefits, and ongoing training in a supportive, inclusive environment.