Guest Experience Lead: Ticketing & Tours

Ruby Fall LLC; Chattanooga (TN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

EAP

Birthday Pay

Scholarship Opportunities

Free Admission to Local Attractions

Flexible Scheduling

Team Member Events

Free Wellness Screenings

Job summary

Ruby Falls is seeking a friendly Ticket Lobby Host to greet guests as they enter the ticketing atrium and assist with ticket purchases and refunds. You will provide information about tours, check-in groups, and help ensure smooth desk operations while maintaining a cheerful, outgoing attitude.

The role may involve rotation on tours, guiding guests, and occasional van driving. Weekend and holiday availability is required to support peak times at this popular attraction.

Qualifications

• Prior front desk or guest service experience preferred.
• Availability to work weekends, holidays, mornings and evenings.
• Strong math skills for handling payments.
• Excellent interpersonal skills with a cheerful demeanor.

Responsibilities

• Greet guests and assist with ticket purchases and refunds.
• Answer questions and provide tour information.
• Maintain smooth operations at the ticketing desk.
• Check-in groups and load tours.
• Provide leadership and support to front line staff.
• Drive the 15-passenger van as needed.
• Perform other duties as assigned.

Skills

Customer service

Front desk

Clear communication

Team collaboration

Cash handling

Job description

Ruby Falls is seeking a friendly Ticket Lobby Host to greet guests as they enter the ticketing atrium and assist with ticket purchases and refunds. You will provide information about tours, check-in groups, and help ensure smooth desk operations while maintaining a cheerful, outgoing attitude.

The role may involve rotation on tours, guiding guests, and occasional van driving. Weekend and holiday availability is required to support peak times at this popular attraction.