Guest Experience & Ticketing Specialist

See Rock City, Inc.; Georgia; On-site; USD 17,000 - 22,000; Full time

Job summary

Rock City Gardens is seeking an Admissions Partner to be the first point of contact for guests, handling ticket sales, annual pass processing, and gift shop transactions at the Ticket Desk and Cornerstone Gift Shop.

Under the direction of the Guest Relations & Admissions Manager, you will ensure accurate transactions, clear communication, and outstanding guest service to support memories worth repeating.

Qualifications

• Minimum of one year of customer service or related experience preferred.
• Willingness to receive training and learn Rock City Gardens’ systems and procedures.
• Strong verbal communication skills in one-on-one and small group settings.

Responsibilities

• Deliver excellent guest service at the Ticket Desk and Cornerstone Gift Shop.
• Explain ticket options, pricing, and experiences to guests clearly and professionally.
• Process ticket sales, collect guest information, and handle annual pass sales accurately.
• Create annual passes and ensure proper recording of information.
• Perform cashier responsibilities following cash-handling procedures.
• Maintain a clean, organized, and guest-ready work area.
• Support management and follow established organizational processes.

Skills

Customer service

Verbal communication

Teamwork

Math skills

Job description

Rock City Gardens is seeking an Admissions Partner to be the first point of contact for guests, handling ticket sales, annual pass processing, and gift shop transactions at the Ticket Desk and Cornerstone Gift Shop.

Under the direction of the Guest Relations & Admissions Manager, you will ensure accurate transactions, clear communication, and outstanding guest service to support memories worth repeating.