Front Desk Guest Services (Part-Time, Onsite)

USTA National Campus; New York (NY); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

401(k) plan with employer matching up 

up to 6.5%

Job summary

The USTA Billie Jean King National Tennis Center in New York is seeking a Front Desk Representative to warmly welcome players, students, and guests and to ensure a positive experience at our facility.

You will greet visitors, handle check-ins, process transactions, manage court reservations, and support programs and events including US Open assignments, while maintaining policy compliance and safety standards.

Qualifications

• Previous customer service, hospitality, front desk, or related experience preferred.
• Strong interpersonal, verbal, and written communication skills.
• Basic computer proficiency and ability to learn point-of-sale, reservation, and scheduling systems.
• Strong organizational skills and attention to detail.
• Must be available to work evenings, weekends, holidays, and special events.
• Must be able to work onsite at the USTA Billie Jean King National Tennis Center.
• Must be available to work a part-time schedule of up to 28 hours per week.

Responsibilities

• Warmly greet visitors, assist with check-ins, and connect guests to court times, lessons, and program offerings.
• Manage point-of-sale transactions and court reservations efficiently in our booking system.
• Enforce facility policies and safety standards for court access, bookings, and site usage.
• Assist with the Programs department on community outreach, site visits, and website course listings.
• Work in conjunction with the program’s department to ensure that all classes are uploaded to the NTC website in a timely manner.
• Answer customer inquiries via phone and in person regarding pricing, schedules, and event details.
• Monitor court usage, operate lighting control panels, and maintain accurate patron profiles.
• Support special events and key operations, including US Open assignments directed by the ITC Manager of Operations and Sr. Business Manager.

Skills

Customer service

Hospitality

Front desk

Communication

Multi-tasking

Teamwork

Detail oriented

Bilingual (a plus)

Tools

Point-of-sale system

Booking system

Scheduling system

Job description

The USTA Billie Jean King National Tennis Center in New York is seeking a Front Desk Representative to warmly welcome players, students, and guests and to ensure a positive experience at our facility.

You will greet visitors, handle check-ins, process transactions, manage court reservations, and support programs and events including US Open assignments, while maintaining policy compliance and safety standards.