Front Desk Associate — Tennis Center (PT, $18.50)

USTA National Headquarters; New York (NY); On-site; USD 22,000 - 29,000; Part time

Benefits offered by this job

401(k) plan with employer matching

Eligibility after 1000 hours

Job summary

The USTA Billie Jean King National Tennis Center in New York is seeking a friendly Front Desk Representative to welcome guests, assist with check-ins, and connect visitors to courts, lessons, and programs. You will handle POS transactions and reservations, enforce policies, support programs and events, and help keep website listings up to date, with evening and weekend availability required.

This part-time, on-site role offers an hourly pay rate of $18.50 and a 401(k) plan with employer

Qualifications

• Previous customer service, hospitality, front desk, or related experience preferred.
• Strong interpersonal, verbal, and written communication skills.
• Basic computer proficiency and ability to learn POS, reservation, and scheduling systems.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities.
• Ability to remain professional and customer-focused in a fast-paced environment.
• Ability to work independently and with a team.
• Bilingual skills are a plus, but not required.
• Must be available to work evenings, weekends, holidays, and special events as needed.
• Must be able to work onsite at the USTA Billie Jean King National Tennis Center.
• Must be available to work a part-time schedule of up to 28 hours per week.

Responsibilities

• Greet visitors, assist with check-ins, and connect guests to court times, lessons, and programs.
• Manage point-of-sale transactions and court reservations in the booking system.
• Enforce facility policies and safety standards for court access and site usage.
• Assist with Programs department on community outreach, site visits, and website course listings.
• Ensure classes are uploaded to the NTC website in a timely manner.
• Answer customer inquiries via phone and in person about pricing, schedules, and events.
• Monitor court usage, operate lighting control panels, and maintain patron profiles.
• Support special events and US Open assignments directed by management.

Skills

Customer service

Hospitality

Communication

On-site work

Multi-tasking

Teamwork

Bilingual

Evenings/weekends

POS systems

Reservation systems

Tools

POS system

Reservation system

Scheduling system

Job description

The USTA Billie Jean King National Tennis Center in New York is seeking a friendly Front Desk Representative to welcome guests, assist with check-ins, and connect visitors to courts, lessons, and programs. You will handle POS transactions and reservations, enforce policies, support programs and events, and help keep website listings up to date, with evening and weekend availability required.

This part-time, on-site role offers an hourly pay rate of $18.50 and a 401(k) plan with employer