Guest Services Front Desk Associate – Tennis Center

USTA National Tennis Center Incorporated; New York (NY); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

401(k) plan with employer matching up 

Part-time schedule up to 28 hours per 

Job summary

USTA Billie Jean King National Tennis Center is seeking a Front Desk Representative to greet visitors, handle check-ins, and guide guests to court times and programs. The role requires friendly customer service, solid communication, and the ability to manage reservations and POS transactions at a busy facility in New York.

Applicants should be able to work evenings, weekends, holidays, and special events. This is an onsite, part-time position with opportunities to engage in community programs

Qualifications

• Previous customer service, hospitality, front desk, or related experience preferred.
• Strong communication and organizational skills.
• Ability to work evenings, weekends, holidays, and events.

Responsibilities

• Greet visitors, assist with check-ins, and connect guests to court times, lessons, and program offerings.
• Manage point-of-sale transactions and court reservations in our booking system.
• Enforce facility policies and safety standards for court access, bookings, and site usage.
• Assist with the Programs department on community outreach, site visits, and website course listings.
• Work with programs to ensure all classes are uploaded to the NTC website in a timely manner.
• Answer customer inquiries via phone and in person regarding pricing, schedules, and event details.
• Monitor court usage, operate lighting control panels, and maintain accurate patron profiles.
• Support special events and US Open assignments directed by the ITC Manager of Operations and Sr. Business Manager.

Skills

Customer service

Hospitality

Communication

Multitasking

Tools

POS system

Reservation system

Job description

USTA Billie Jean King National Tennis Center is seeking a Front Desk Representative to greet visitors, handle check-ins, and guide guests to court times and programs. The role requires friendly customer service, solid communication, and the ability to manage reservations and POS transactions at a busy facility in New York.

Applicants should be able to work evenings, weekends, holidays, and special events. This is an onsite, part-time position with opportunities to engage in community programs