Guest Experience Lead & Team Coach

South Block - North Carolina; Charlotte (NC); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Unlimited Flex Paid Time Off

FREE Shift Meals + 25% Employee Discount

Monthly Parking Reimbursement

Technology Stipend

Discounts on childcare, auto, electronics, & more

Job summary

South Block - North Carolina is looking for a Head Coach in Charlotte, NC. This role centers around leading your team to deliver exceptional experiences while meeting high standards. You’ll be responsible for scheduling, training, and coaching staff, ensuring a positive and inclusive work environment.

Ideal candidates will have at least two years of team management experience, a passion for guest service, and the ability to thrive under pressure. Competitive pay with perks like medical insurance, unlimited PTO, and a supportive culture are offered.

Qualifications

• At least 2 years of demonstrated experience managing and motivating a team.
• Strong ability to lead by example and maintain high standards.
• Passion for creating awesome guest experiences.

Responsibilities

• Lead with an owner's mentality ensuring team delivers high standards.
• Build schedules balancing business needs with team happiness.
• Train, coach, and develop the team for future leadership.

Skills

Team management

Motivation skills

Guest experience creation

Flexibility under pressure

Job description

South Block - North Carolina is looking for a Head Coach in Charlotte, NC. This role centers around leading your team to deliver exceptional experiences while meeting high standards. You’ll be responsible for scheduling, training, and coaching staff, ensuring a positive and inclusive work environment.

Ideal candidates will have at least two years of team management experience, a passion for guest service, and the ability to thrive under pressure. Competitive pay with perks like medical insurance, unlimited PTO, and a supportive culture are offered.