Guest Experience Lead & Team Coach

The NOW; California (MO); On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

Commission pay

Paid time off

Health benefits

Wellness stipend

Growth potential

Diversity celebration

Inspiring work environment

Job summary

The NOW in Los Angeles is seeking an Experience Guide Supervisor to help coach and develop Experience Guides, lead daily operations, and inspire a high-performing culture built on accountability and hospitality.

You will drive boutique performance with leadership, coaching, and hands-on guidance while ensuring exceptional guest experiences and smooth operations across shifts. The role requires flexibility for evenings, weekends, and holidays.

Qualifications

• Previous leadership, supervisory, or key-holder experience in hospitality, retail, wellness, luxury service, or a related industry preferred.
• Proven success achieving sales and service goals.
• Strong coaching, communication, and conflict-resolution skills.
• Ability to understand key business metrics and use them to support daily operations.
• Excellent organizational, multitasking, and leadership skills.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Lead by example in professionalism, hospitality, and sales performance.
• Assist Management with coaching, mentoring, and developing Experience Guides through real-time feedback and ongoing training.
• Help set clear daily expectations and foster a positive, accountable team culture.
• Recognize outstanding performance while addressing opportunities for improvement.
• Help build trust through consistent communication, coaching, and follow-through.
• Provide day-to-day leadership support during assigned shifts in the absence of the General Manager.
• Lead by example in membership sales and guest engagement.
• Assist in monitoring key business metrics and identifying opportunities for improvement.
• Helping coach the team to achieve revenue, membership, enhancement, retail, and productivity goals.
• Collaborate with leadership to manage daily staffing needs and optimizing schedules to support business demands.
• Deliver exceptional hospitality that reflects The NOW brand.
• Assist in resolving guest concerns with professionalism and empathy.
• Create memorable guest experiences that build long-term loyalty.
• Assist in maintaining boutique presentation, cleanliness, and operational excellence.
• Safeguarding guest financial data.
• Assist in leading pre-shift meetings and support ongoing team communication.
• Support the General Manager in reviewing business performance and priorities.
• Collaborate with leadership to conduct regular coaching conversations and follow-up on performance expectations.
• Ensure compliance with company policies, procedures, and operational standards.
• Support daily operations, cash handling, facility management, and boutique organization.

Skills

Leadership experience

Sales goals

Coaching

Conflict resolution

Business metrics

Organizational skills

Flexibility

Job description

The NOW in Los Angeles is seeking an Experience Guide Supervisor to help coach and develop Experience Guides, lead daily operations, and inspire a high-performing culture built on accountability and hospitality.

You will drive boutique performance with leadership, coaching, and hands-on guidance while ensuring exceptional guest experiences and smooth operations across shifts. The role requires flexibility for evenings, weekends, and holidays.