Experience Guide Lead: Guest Service & Sales Leader

The NOW Chandler; Chandler (AZ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Team member discounts

Aesthetically inspiring work environment

Career growth opportunities

Competitive compensation and generous commissions

Job summary

The NOW Chandler is seeking a passionate Experience Guide Lead to provide leadership to the Experience Guide team while ensuring seamless facility operations. Responsibilities include acting as management in their absence, addressing guest complaints, assisting in training staff, and fostering a positive environment. The ideal candidate will have sales and service experience, strong communication skills, and a commitment to guest satisfaction. Competitive compensation and career growth opportunities are offered.

Qualifications

• Key-holder and or lead/supervisory experience preferred.
• Must have enthusiasm for guest service.

Responsibilities

• Serve as a professional ambassador for The NOW brand.
• Address guest service complaints and concerns.
• Assist in training new Experience Guides.
• Collaborate with Leadership during regular meetings.
• Lead by example in delivering exceptional guest service.

Skills

Sales and service-related experience

Detail-oriented in a fast-paced environment

Excellent guest service skills

Strong communication skills

Problem-solving and troubleshooting skills

Team player

Job description

The NOW Chandler is seeking a passionate Experience Guide Lead to provide leadership to the Experience Guide team while ensuring seamless facility operations. Responsibilities include acting as management in their absence, addressing guest complaints, assisting in training staff, and fostering a positive environment. The ideal candidate will have sales and service experience, strong communication skills, and a commitment to guest satisfaction. Competitive compensation and career growth opportunities are offered.