Experience Guide Lead - Guest Service & Sales Leader

The NOW; Frisco (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Generous commissions

Health insurance

Dental insurance

Free snacks

Team discounts

Training & development

Diversity celebration

Job summary

The NOW in Frisco, TX is seeking an Experience Guide Lead to provide leadership and mentorship to the Experience Guide team, ensuring the facility runs smoothly and serving as acting manager when others are absent. You will lead by example in guest service and sales, train new guides, manage schedules, and address guest concerns.

Foster a positive, high-energy environment that grows team members and guest loyalty.

Qualifications

• Sales and guest service experience required.
• Detail-oriented and able to thrive in a fast-paced environment.
• Key-holder or lead/supervisory experience preferred.
• Excellent guest service skills and customer-focused attitude.

Responsibilities

• Serve as ambassador for The NOW brand, leading by example in sales and guest service.
• Act as management in absence by addressing guest concerns and issues.
• Maintain excellent attendance and accountability for transactions and follow-up.
• Assist in training new Experience Guides and provide shift coverage during absences.
• Collaborate with Leadership during regular meetings to drive improvements and support facility needs.
• Attend and participate in all necessary staff training sessions and meetings.
• Report to the Experience Guide Supervisor and General Manager, setting and monitoring team goals.
• Provide ongoing coaching to help team members develop their skills and achieve targets.
• Lead by example in delivering exceptional guest service and driving sales performance.
• Resolve guest concerns to ensure satisfaction and loyalty.
• Develop and manage efficient work schedules balancing operations and team well-being.

Skills

Sales & guest service

Communication

Leadership

Problem solving

Team player

Job description

The NOW in Frisco, TX is seeking an Experience Guide Lead to provide leadership and mentorship to the Experience Guide team, ensuring the facility runs smoothly and serving as acting manager when others are absent. You will lead by example in guest service and sales, train new guides, manage schedules, and address guest concerns.

Foster a positive, high-energy environment that grows team members and guest loyalty.