Guest Experience Lead — Store Floor Leader

Lululemon Athletica; West Arcadia (CA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Retirement plan matching

Parenthood top‑up

Development courses

Job summary

lululemon Santa Anita seeks a Seasonal Guest Experience Lead to drive in-store guest satisfaction and sales through hands-on leadership and education on our products and brand. You will guide the team on the floor, act as Supervisor on Duty, and participate in hiring and coaching efforts to ensure a high‑quality guest connection.

Ideal candidates bring at least 1 year of retail or customer experience, plus experience mentoring others.

Qualifications

• 1 year retail or customer experience (e.g., guest resolution, handling difficult conversations).
• Experience in leading, mentoring, or delegating with others.

Responsibilities

• Lead from the floor to deliver an exceptional guest experience.
• Serve as Supervisor on Duty and guide the team to meet sales targets.
• Support store hiring, onboarding, and training processes.
• Provide timely feedback and recognition to team members.

Skills

Guest experience

Leadership

Communication

Team leadership

Education

High school diploma/GED

Job description

lululemon Santa Anita seeks a Seasonal Guest Experience Lead to drive in-store guest satisfaction and sales through hands-on leadership and education on our products and brand. You will guide the team on the floor, act as Supervisor on Duty, and participate in hiring and coaching efforts to ensure a high‑quality guest connection.

Ideal candidates bring at least 1 year of retail or customer experience, plus experience mentoring others.