Assistant Store Manager

L'Occitane En Provence; Scottsdale (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

L'Occitane Scottsdale Fashion Square is seeking an Assistant Store Manager to partner with the Store Manager in crafting a welcoming, sensory-rich shopping experience. You will help lead the team, guide customers, and uphold our sustainability and ethical standards while delivering exceptional service.

You will train staff, tailor product recommendations, and foster an inclusive, collaborative culture. Experience in retail or hospitality and knowledge of skincare are pluses; basic tech

Qualifications

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• Innovative approach in sales-focused environments.
• Dedication to ensuring customer happiness.
• Familiarity with skincare, body care and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Responsibilities

• Be the Host: foster a warm, inviting atmosphere aligned with brand values.
• Prioritize Guest Experience by guiding guests to products matching preferences.
• Keep an Open Mind and welcome feedback to improve culture.
• Let Success Drive You by organizing regular training with the Store Manager.
• Foster a Team Culture with adaptable management for diverse staff.
• Communicate with Care by guiding and supporting store staff.

Skills

Team leadership

Guest service

Communication skills

Sales mindset

Clienteling

Skincare product knowledge

Basic tech proficiency

Tools

POS system

Job description

Who You Are:

As an Assistant Store Manager at L’Occitane Scottsdale Fashion Square, your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. Working closely with the Store Manager, you'll orchestrate a symphony of sensations that leaves a lasting impression on everyone who walks through our iconic yellow doors. You will contribute to creating a unique and environmentally conscious shopping experience for customers while upholding our commitment to sustainability and ethical practices.

The Fundamentals of What You’ll Do:

• Be the Host: Foster a warm and inviting atmosphere that resonates with our brand values by implementing strategies to enhance the overall sensory experience for customers, appealing to their sight, smell, touch, taste, and hearing.
• Prioritize Guest Experience: Create personal experiences and provide knowledgeable service to guide guests in selecting products tailored to their preferences.
• Keep an Open Mind: Embrace feedback and grow from it, supporting our commitment to an open communicative culture.
• Let Success Drive You: Organize with the Store Manager to conduct regular training sessions to enhance product knowledge, customer service skills, and overall performance.
• Foster a Team Culture: Adjust management strategies to accommodate different communication styles and personalities within the team.
• Communicate with Care: Demonstrate leadership by providing guidance, and support to store staff, fostering a positive and inclusive team culture.

We value hearing from individuals who possess:

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Who We Are:

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

All Applicants:

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