Guest Experience & Team Lead – Skincare Retail

L'OCCITANE Group (B Corp); Central Valley (NY); On-site; USD 22,000 - 37,000; Full time

Job summary

L’Occitane Woodbury Common's is hiring an Assistant Store Manager to create a peaceful, sensory shopping experience and uphold our sustainability commitments.

Working with the Store Manager, you will train staff, guide product selections for guests, and nurture an inclusive, customer-first team.

Experience in retail or hospitality leadership, skincare familiarity, and strong communication are valued as you help drive exceptional service.

Qualifications

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Responsibilities

• Be the Host: foster a warm and inviting atmosphere aligned with brand values by improving the sensory experience for customers.
• Prioritize Guest Experience: guide guests in selecting products tailored to their preferences.
• Keep an Open Mind: embrace feedback to support an open communicative culture.
• Let Success Drive You: collaborate with the Store Manager to conduct regular training sessions on product knowledge and customer service.
• Foster a Team Culture: adapt management strategies to accommodate different communication styles and personalities.
• Communicate with Care: provide guidance and support to store staff to promote a positive team environment.

Skills

Team leadership

Guest experience

Communication

Open-minded

Sales-focused

Skincare familiarity

Clienteling

Technology basics

Job description

L’Occitane Woodbury Common's is hiring an Assistant Store Manager to create a peaceful, sensory shopping experience and uphold our sustainability commitments.

Working with the Store Manager, you will train staff, guide product selections for guests, and nurture an inclusive, customer-first team.

Experience in retail or hospitality leadership, skincare familiarity, and strong communication are valued as you help drive exceptional service.