Guest Experience Lead & Shift Leader

Tokyo Inc.; Englewood (CO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading restaurant chain is seeking a Service Pro to manage operations and ensure excellent guest experiences. The ideal candidate will have strong guest service skills, cash handling experience, and the ability to train and develop team members. Responsibilities include managing daily operations, ensuring a positive atmosphere, and maintaining cleanliness. This role requires adaptability, effective communication, and the ability to work various shifts.

Qualifications

• Ability to work in a fast-paced environment for up to 8+ hours per shift.
• Ability to work nights, weekends and holidays.
• Ability to work with sharp kitchen tools when in a prep position.

Responsibilities

• Create positive guest and team member experiences.
• Handle cash and credit transactions.
• Train new employees on station tasks.
• Maintain cleanliness and organization in the restaurant.
• Manage others through positive communication and teamwork.

Skills

Excellent guest service skills

Cash Handling and Management

Effective communication

Team oriented

Adaptability

Strong work ethic

Job description

A leading restaurant chain is seeking a Service Pro to manage operations and ensure excellent guest experiences. The ideal candidate will have strong guest service skills, cash handling experience, and the ability to train and develop team members. Responsibilities include managing daily operations, ensuring a positive atmosphere, and maintaining cleanliness. This role requires adaptability, effective communication, and the ability to work various shifts.