Guest Experience Lead - Service & Hospitality Champion

McDonald's Restaurants Limited; Charlestown (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

McDonald’s Corporation in Charlestown, IN is seeking a Service Leader / Guest Experience Lead to join our restaurant team. The role emphasizes delivering exceptional service, guiding guest experiences, and maintaining a positive, team-focused environment.

The position requires reliability, a guest-focused mindset, and a smile-driven approach to daily duties across both full-time and part-time schedules. Night shifts and weekends are included in the schedule.

Qualifications

• Dependable and reliable team member with a strong work ethic.
• People-oriented with enjoy working in a team and serving guests.
• Ability to provide genuine care to guests on every visit.
• Collaborative mindset to work with restaurant staff and community.
• Maintain a positive attitude and uplift others with a friendly demeanor.

Responsibilities

• Provide the highest level of service to guests.
• Ensure every detail is completed during service.
• Work within a team environment to support restaurant operations.
• Serve amazing guests and contribute to a welcoming atmosphere.
• Be a light to those around you with a smile and energy.

Skills

Dependable

People-oriented

Genuine care for guests

Team player

Smile and positive attitude

Job description

McDonald’s Corporation in Charlestown, IN is seeking a Service Leader / Guest Experience Lead to join our restaurant team. The role emphasizes delivering exceptional service, guiding guest experiences, and maintaining a positive, team-focused environment.

The position requires reliability, a guest-focused mindset, and a smile-driven approach to daily duties across both full-time and part-time schedules. Night shifts and weekends are included in the schedule.