Guest Experience Lead — Roaming Maitre D

Earls Kitchen + Bar; Miami (FL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Flexible scheduling

Employee discount

Leadership programs

In-house training

Mentorship programs

Career development

Health Benefits

Discounted Employee Parking

Job summary

Earls Kitchen + Bar in Miami is seeking a Guest Experience Team Member to enhance the hospitality experience. This role involves engaging with guests, managing dining flow, and creating personalized experiences to ensure satisfaction.

The ideal candidate will have previous guest-focused experience, a dedication to teamwork, and the ability to work legally in the USA. Flexible scheduling, employee discounts, and training opportunities are available.

Qualifications

• Previous experience in a guest-focused hospitality environment.
• A passion for hospitality and teamwork.
• Willingness to learn and openness to feedback.

Responsibilities

• Act as a roaming Maitre D’ to connect with guests.
• Manage reservations and seating flow to maximize efficiency.
• Handle guest needs and concerns with professionalism.

Skills

Guest-focused experience

Teamwork

Communication

Ability to learn

Tools

OpenTable

Skip the Dishes

DoorDash

Job description

Earls Kitchen + Bar in Miami is seeking a Guest Experience Team Member to enhance the hospitality experience. This role involves engaging with guests, managing dining flow, and creating personalized experiences to ensure satisfaction.

The ideal candidate will have previous guest-focused experience, a dedication to teamwork, and the ability to work legally in the USA. Flexible scheduling, employee discounts, and training opportunities are available.