Guest Experience Team Member

Earls Kitchen + Bar; Miami (FL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Flexible scheduling

Employee discount

Leadership programs

In-house training

Mentorship programs

Career development

Health Benefits

Discounted Employee Parking

Job summary

Earls Kitchen + Bar in Miami is seeking a Guest Experience Team Member to enhance the hospitality experience. This role involves engaging with guests, managing dining flow, and creating personalized experiences to ensure satisfaction.

The ideal candidate will have previous guest-focused experience, a dedication to teamwork, and the ability to work legally in the USA. Flexible scheduling, employee discounts, and training opportunities are available.

Qualifications

• Previous experience in a guest-focused hospitality environment.
• A passion for hospitality and teamwork.
• Willingness to learn and openness to feedback.

Responsibilities

• Act as a roaming Maitre D’ to connect with guests.
• Manage reservations and seating flow to maximize efficiency.
• Handle guest needs and concerns with professionalism.

Skills

Guest-focused experience

Teamwork

Communication

Ability to learn

Tools

OpenTable

Skip the Dishes

DoorDash

Job description

We are looking for a hospitable Guest Experience Team Member to elevate our front door. You’ll own the flow of the restaurant while building meaningful relationships with guests and creating personalized experiences that keep our regulars coming back. You see hospitality as a craft and bring a strong sense of ownership, consistency, and pride to every guest interaction, setting the tone for every visit.

Benefits

• Flexible scheduling to support work/life balance
• Employee discount
• Leadership programs
• In-house hospitality and culinary training programs
• Mentorship programs
• Career development and opportunity for advancement
• Extended Health Benefits (after 1 year of service and upon meeting qualifying factors)
• Direct Deposit
• Discounted Employee Parking

Responsibilities

• Act as a roaming Maitre D’, moving between the host stand and dining room to connect with guests, support service flow, and elevate the overall experience
• Shape the guest experience through thoughtful, consistent guest touchpoints
• Manage reservations, seating flow, wait times, and table turns to maximize both service execution and operational efficiency
• Build relationships with regular guests, recognizing preferences and creating personalized moments
• Use guest interaction and reservation technologies such as OpenTable, Skip the Dishes, DoorDash, and more
• Communicate clearly and confidently with servers, bartenders, culinary teams, and leadership to ensure seamless service
• Handle guest needs and concerns in the moment with professionalism, empathy, and sound judgment

Qualifications

• Previous experience in a guest-focused hospitality environment
• A passion and commitment to hospitality, teamwork, fun and the guest experience
• A commitment to fostering a supportive and engaging experience for your team members and guests
• A willingness to learn and an openness to feedback, coaching, and mentorship
• The ability to legally work in the USA

Earls is an equal opportunity employer. We are committed to a diverse and inclusive workplace, free from discrimination. We believe bringing together people of all backgrounds, experiences and abilities is essential to our success, and brings us closer to living our purpose to Make Life Awesome. All employment decisions inclusive of recruiting, hiring, compensation, promotions and terminations are based on qualifications, competencies and merit, without the consideration of any legally protected ground. Reasonable accommodations are available upon request.