Guest Experience Lead, Restaurant & Gelateria

Wyndham Deerfield; Deerfield Beach (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Wyndham Deerfield is seeking an Assistant Restaurant Manager to support the Restaurant Manager and Director of Operations in overseeing the hotel’s food and beverage outlets, including the restaurant and gelateria. You will help manage staff, drive guest satisfaction, and uphold brand standards.

The ideal candidate has a proactive, go-getter mindset and strong leadership, communication and problem-solving skills.

Qualifications

• Oversee daily hotel operations to ensure exceptional guest service.
• Effective communication with managers and staff at all levels.
• Maintain a warm, friendly demeanor with guests and colleagues.
• Strong written and spoken communication skills.
• Lead and coach Rooms Division personnel with hotel standards.
• Proactive problem solving and ability to multitask.

Responsibilities

• Assist in overseeing the F&B outlets, including restaurant and gelateria.
• Support scheduling, training, and performance management of staff.
• Monitor guest feedback and resolve issues to maintain high satisfaction.
• Collaborate with department heads to implement service and operational improvements.
• Review financial performance and assist in budgeting and cost control.
• Step in for the Operations Manager when absent and assume full operational responsibility.

Job description

Wyndham Deerfield is seeking an Assistant Restaurant Manager to support the Restaurant Manager and Director of Operations in overseeing the hotel’s food and beverage outlets, including the restaurant and gelateria. You will help manage staff, drive guest satisfaction, and uphold brand standards.

The ideal candidate has a proactive, go-getter mindset and strong leadership, communication and problem-solving skills.