Guest Experience Lead - Parking & Events

Premium Parking; Austin (TX); Sur place; USD 1 929 000 - 2 480 000; Temps partiel

Résumé du poste

Premium Parking is seeking a Parking Ambassador in Austin, TX to greet guests, answer questions, and guide vehicles while maintaining a safe, welcoming environment. You will work varied shifts outdoors, staying attentive and professional, with responsibilities for reporting hazards and assisting during high-traffic events.

Candidate should have strong customer service skills, be comfortable using smartphones for tasks, and be able to stand for long shifts outdoors in varying weather conditions.

Qualifications

• Strong customer service and communication skills.
• Ability to work independently and maintain professionalism at all times.
• Comfortable using smartphones or handheld devices for operational tasks.

Responsabilités

• Greet guests and provide exceptional customer service from arrival to departure.
• Answer questions about parking rates, payment options, directions, and site information.
• Direct traffic and guide vehicles safely into parking areas.
• Assist guests with concerns and resolve issues professionally.
• Conduct routine walkthroughs to identify safety concerns and equipment issues.
• Keep the facility clean, organized, and welcoming, reporting hazards.

Connaissances

Customer service

Communication skills

Professionalism

Independent work

Outdoor work

Description du poste

Premium Parking is seeking a Parking Ambassador in Austin, TX to greet guests, answer questions, and guide vehicles while maintaining a safe, welcoming environment. You will work varied shifts outdoors, staying attentive and professional, with responsibilities for reporting hazards and assisting during high-traffic events.

Candidate should have strong customer service skills, be comfortable using smartphones for tasks, and be able to stand for long shifts outdoors in varying weather conditions.