Parking Ambassador - Austin

Premium Parking; Austin (TX); On-site; USD 1,929,000 - 2,480,000; Part time

Job summary

Premium Parking is seeking a Parking Ambassador in Austin, TX to greet guests, answer questions, and guide vehicles while maintaining a safe, welcoming environment. You will work varied shifts outdoors, staying attentive and professional, with responsibilities for reporting hazards and assisting during high-traffic events.

Candidate should have strong customer service skills, be comfortable using smartphones for tasks, and be able to stand for long shifts outdoors in varying weather conditions.

Qualifications

• Strong customer service and communication skills.
• Ability to work independently and maintain professionalism at all times.
• Comfortable using smartphones or handheld devices for operational tasks.

Responsibilities

• Greet guests and provide exceptional customer service from arrival to departure.
• Answer questions about parking rates, payment options, directions, and site information.
• Direct traffic and guide vehicles safely into parking areas.
• Assist guests with concerns and resolve issues professionally.
• Conduct routine walkthroughs to identify safety concerns and equipment issues.
• Keep the facility clean, organized, and welcoming, reporting hazards.

Skills

Customer service

Communication skills

Professionalism

Independent work

Outdoor work

Job description

Be the Face of Great Parking ExperiencesAt Premium Parking, we create great places. As a Parking Ambassador, you'll play a key role in delivering a positive experience for every guest who visits our facilities. You'll be the friendly face customers interact with, helping keep operations running smoothly while creating a safe, welcoming, and organized environment.Available ShiftsShifts are currently variedWhat You'll DoGreet guests and provide exceptional customer service from arrival to departureAnswer questions about parking rates, payment options, directions, and site informationDirect traffic and guide vehicles safely and efficiently into parking areasAssist guests with concerns and help resolve issues professionallySupport event parking operations and high-traffic periodsConduct routine walkthroughs to identify safety concerns, maintenance needs, or equipment issuesHelp maintain a clean, organized, and inviting parking facility by removing debris and reporting facility concernsPromote a safe environment by following company procedures and reporting hazards or incidentsWhat We're Looking ForA friendly, guest-focused attitude and strong communication skillsAbility to stay attentive and proactive in a fast-paced environmentAbility to work independently while maintaining high service standards and operational awarenessRequired Job Qualifications:Strong customer service and communication skills.Ability to provide friendly, professional guest service.Ability to work independently and maintain professionalism at all times.Comfortable using smartphones or handheld devices for operational tasks (training provided).Ability to stand and/or walk for an entire shift.Ability to work outdoors in varying weather conditions.Ability to read and comprehend verbal instructions and written correspondence.Preferred:Previous customer service, parking, or hospitality experience.Valid driver’s license (may be required based on site).Why Premium Parking?We're more than a parking company. We're a team committed to innovation, hospitality, and creating exceptional customer experiences. Every day, our employees help deliver convenient parking solutions that keep communities, businesses, and events moving.Our company follows all applicable laws and regulations, including those related to 'Ban the Box' legislation in certain states. As part of our hiring process, we conduct a comprehensive background check to ensure a safe and secure working environment for all employees. This background check may include, but is not limited to, verifying educational credentials, employment history, criminal records, drug screening and other relevant information. Please be assured that we treat all applicants fairly and in accordance with the law.