Guest Experience Lead & Operations Manager

SupportFinity™; Nebraska; On-site; USD 50,000 - 70,000; Full time

Job summary

SupportFinity™ is looking for a dedicated Service Manager in Nebraska to ensure an exceptional experience for every guest. This role entails developing front-of-house staff, managing financial performance, and enhancing customer service through effective communication and team collaboration.

The ideal candidate has over 2 years of experience in a high-volume restaurant environment and excels in team leadership, coaching, and conflict resolution. Full-time hours are expected, including evenings and weekends.

Qualifications

• 2+ years of proven success in a high-volume restaurant environment.
• Strong ability to analyze data and suggest improvements.
• Excellent people management skills and conflict resolution.

Responsibilities

• Ensure a high standard of guest experience.
• Develop and train FOH staff.
• Accountable for the financial performance.

Skills

Team Leadership

People Management

Conflict Resolution

Financial Acumen

Education

2+ years in high-volume restaurant

Tools

POS systems

Scheduling software

Job description

SupportFinity™ is looking for a dedicated Service Manager in Nebraska to ensure an exceptional experience for every guest. This role entails developing front-of-house staff, managing financial performance, and enhancing customer service through effective communication and team collaboration.

The ideal candidate has over 2 years of experience in a high-volume restaurant environment and excels in team leadership, coaching, and conflict resolution. Full-time hours are expected, including evenings and weekends.