Guest Experience Lead & On‑Duty Coach

Altar'd State; Des Moines (IA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive base pay

Paid Volunteer Time

Paid Time Off

Generous associate discount

401k with company match

Advancement opportunities

Job summary

Stand Out For Good, Inc. in Des Moines, IA seeks a Guest Lead to drive exceptional guest experiences and uphold brand standards. You will support store leadership, coach associates, and model teamwork across daily operations and merchandising efforts.

The role emphasizes guest service, loss prevention, and maintaining a welcoming store environment while aligning with the company mission to give back and stand out for good.

Qualifications

• Must be at least 20 years of age.
• Previous retail experience preferred.
• Physical ability to perform tasks including prolonged standing, sitting, reaching, kneeling and/or squatting.
• May be required to climb ladders and stairs; lift and carry 30 pounds regularly.

Responsibilities

• Consistently delivers an exceptional guest experience.
• Adheres to guest service standards.
• Coaches associates on guest interactions and performance.
• Leads on duty as needed and supports store leadership.
• Maintains clean, presentable store environment and merchandising displays.
• Follows loss prevention policies and procedures.

Skills

Guest service

Leadership

Coaching

Teamwork

Job description

Stand Out For Good, Inc. in Des Moines, IA seeks a Guest Lead to drive exceptional guest experiences and uphold brand standards. You will support store leadership, coach associates, and model teamwork across daily operations and merchandising efforts.

The role emphasizes guest service, loss prevention, and maintaining a welcoming store environment while aligning with the company mission to give back and stand out for good.