Guest Experience Lead - Med Spa Front Desk

PLACEM!NT by TZ Consulting; Queen Creek (AZ); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Membership bonus

Rebooking bonus

Job summary

VIO Med Spa in Queen Creek, AZ, seeks a Guest Experience Specialist to own the front desk and guest journey at our brand-new location. You will be the first voice and face for guests, manage bookings, inquiries, and memberships, and support the Spa Manager in establishing front-of-house standards.

The role is part-time (30 hours/week), on-site, with potential evenings, weekends, and holidays. Start date is late October 2026, with training ahead of the opening.

Qualifications

• High school diploma or equivalent.
• Excellent interpersonal and customer service skills.
• Strong organization, multitasking, and time management ability in a fast-paced environment.
• Comfort discussing pricing and membership options.
• 1 to 3+ years of experience in med spa, aesthetics, luxury retail, hospitality, wellness, concierge, or membership sales, experience with scheduling, CRM, or spa management software (Zenoti a plus).

Responsibilities

• Deliver exceptional service across phone, text, online inquiries, check-in, check-out, and follow-up communication.
• Manage scheduling to support provider productivity and guest satisfaction, including confirmations and waitlist management.
• Ensure intake forms, required documentation, and consents are completed accurately and on time.
• Educate guests on memberships, service offerings, and promotions, and support membership enrollment and rebooking in a consultative, education-first way, never pushy.
• Maintain a clean, organized, welcoming reception and retail area.
• Support the center's opening: help shape front-of-house standards, contribute to local marketing and community outreach, and act as a backup to the Spa Manager as needed.

Skills

Interpersonal skills

Customer service

Organization

Multitasking

Time management

Pricing conversations

Education

High school diploma or equivalent

Tools

CRM

Spa management software

Zenoti

Scheduling systems

Job description

VIO Med Spa in Queen Creek, AZ, seeks a Guest Experience Specialist to own the front desk and guest journey at our brand-new location. You will be the first voice and face for guests, manage bookings, inquiries, and memberships, and support the Spa Manager in establishing front-of-house standards.

The role is part-time (30 hours/week), on-site, with potential evenings, weekends, and holidays. Start date is late October 2026, with training ahead of the opening.