Guest Experience Lead - Luxury Hotel Opening

Oconee Chamber; Tampa (FL); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance

401(k) Plan

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts

Job summary

Schulte Hospitality Group seeks a Guest Experience Supervisor for Hotel Cala in Tampa, FL. This key leadership role ensures exceptional guest service, trains staff, and coordinates front-desk operations during a grand opening schedule through 2027.

As a dynamic, service-oriented team member, you’ll manage daily duties, monitor room status, and uphold SHG’s hospitality standards. Availability to work nights/weekends/holidays is required as part of a busy luxury hotel opening.

Qualifications

• In-depth knowledge of hotel Front Desk operations.
• Basic math skills.
• Ability to communicate effectively verbally and in writing.
• Strong leadership skills.
• Ability to exceed expectations of guests and team members.

Responsibilities

• Provide the highest quality of service to the guest at all times. Anticipate and exceed guest expectations.
• Assign specific duties to staff for efficient operation of department.
• Assist in training new associates and cross-training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale. Treat people with respect. Recognize associate successes.
• Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location and use of fire extinguishers.
• Monitors daily status of rooms, rates, discount rates and packages.
• Keeps track of rooms to ensure accurate status and readiness for check-in.
• Hires, coaches and disciplines direct reports Interacts positively and professionally with guests to resolve issues.
• Acts as Manager on Duty as required.
• Work nights, weekends, and holidays as necessary.

Skills

Front Desk Operations

Leadership

Communication

Guest Service

Multi-tasking

Team Player

Guest Expectation

Job description

Schulte Hospitality Group seeks a Guest Experience Supervisor for Hotel Cala in Tampa, FL. This key leadership role ensures exceptional guest service, trains staff, and coordinates front-desk operations during a grand opening schedule through 2027.

As a dynamic, service-oriented team member, you’ll manage daily duties, monitor room status, and uphold SHG’s hospitality standards. Availability to work nights/weekends/holidays is required as part of a busy luxury hotel opening.