Luxury Hotel: Guest Experience Supervisor (Grand Opening)

Schulte Restaurant Group; Tampa (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Mental Health Care

Health Insurance

401k Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on tickets

Job summary

Schulte Hospitality Group is seeking a Guest Experience Supervisor for Hotel Cala in Tampa, FL. You will lead the front desk team, ensure guest satisfaction, and uphold SHG's service-focused culture from opening in 2027.

The role requires strong leadership, clear communication, and a commitment to hospitality excellence in a fast-paced, guest-centric environment. Join a growing company with robust benefits and opportunities for career advancement, including Daily Pay, health options, and a

Qualifications

• In-depth knowledge of hotel Front Desk operations.
• Basic math skills.
• Ability to communicate effectively verbally and in writing.
• Strong leadership skills.
• Ability to exceed expectations of guests and team members.

Responsibilities

• Provide the highest quality of service to the guest at all times. Anticipate and exceed guest expectations.
• Assign specific duties to staff for efficient operation of department.
• Assist in training new associates and cross-training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale. Treat people with respect. Recognize associate successes.
• Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location and use of fire extinguishers.
• Monitors daily status of rooms, rates, discount rates and packages.
• Maintains current list of available rooms for walk situations.
• Coordinates blocking of rooms.
• Checks printed registration cards against information on arrival report and rectifies any discrepancies.
• Ensures prompt and courteous service to guests.
• Pre registers guests according to standards.
• Completes and monitors employee schedule.
• Monitors VIP arrivals.
• Notify Maintenance Department of any maintenance issues.
• Keeps track of rooms to ensure accurate status and readiness for check-in.
• Hires, coaches and disciplines direct reports Interacts positively and professionally with guests to resolve issues.
• Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment free work environment.
• Acts as Manager on Duty as required.
• Work nights, weekends, and holidays as necessary.
• Perform various other duties as assigned to meet business objectives

Skills

Leadership

Communication

Multi-tasking

Team player

Job description

Schulte Hospitality Group is seeking a Guest Experience Supervisor for Hotel Cala in Tampa, FL. You will lead the front desk team, ensure guest satisfaction, and uphold SHG's service-focused culture from opening in 2027.

The role requires strong leadership, clear communication, and a commitment to hospitality excellence in a fast-paced, guest-centric environment. Join a growing company with robust benefits and opportunities for career advancement, including Daily Pay, health options, and a