Guest Experience Lead — Luxury Front Desk

Hotel Yountville; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Le Meridien Fort Worth is seeking a friendly Front Desk Agent to greet guests, check them in and out, and assist with reservations. You will post charges and manage cash transactions with accuracy.

This in‑house role requires a strong work ethic, teamwork, and flexibility to work nights, weekends and holidays. It involves sitting at a desk, using a computer, and delivering warm, professional service to every guest.

Qualifications

• High work ethic and self-initiative.
• Ability to work varying schedules to include nights, weekends, and holidays.
• Team player who provides great guest experiences.
• Prolonged periods of desk work and computer use.

Responsibilities

• Greet and communicate cordially with guests, check them in and out, assist with pre-registration and reservations.
• Post charges promptly and accurately; know where to post all charges.
• Maintain working knowledge of front office systems and daily transactions.
• Handle cash, checks and credit card information accurately for hotel charges.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and how to handle each.
• Take same-day reservations and follow cancellation/relocation procedures.

Skills

Customer service

Communication skills

Team player

Flexible schedule

Job description

Le Meridien Fort Worth is seeking a friendly Front Desk Agent to greet guests, check them in and out, and assist with reservations. You will post charges and manage cash transactions with accuracy.

This in‑house role requires a strong work ethic, teamwork, and flexibility to work nights, weekends and holidays. It involves sitting at a desk, using a computer, and delivering warm, professional service to every guest.