Front Desk Agent- Le Meridien Fort Worth

Hotel Yountville; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Le Meridien Fort Worth is seeking a friendly Front Desk Agent to greet guests, check them in and out, and assist with reservations. You will post charges and manage cash transactions with accuracy.

This in‑house role requires a strong work ethic, teamwork, and flexibility to work nights, weekends and holidays. It involves sitting at a desk, using a computer, and delivering warm, professional service to every guest.

Qualifications

• High work ethic and self-initiative.
• Ability to work varying schedules to include nights, weekends, and holidays.
• Team player who provides great guest experiences.
• Prolonged periods of desk work and computer use.

Responsibilities

• Greet and communicate cordially with guests, check them in and out, assist with pre-registration and reservations.
• Post charges promptly and accurately; know where to post all charges.
• Maintain working knowledge of front office systems and daily transactions.
• Handle cash, checks and credit card information accurately for hotel charges.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and how to handle each.
• Take same-day reservations and follow cancellation/relocation procedures.

Skills

Customer service

Communication skills

Team player

Flexible schedule

Job description

Fort Worth, Texas, United States

Location Description

811 Commerce Street, Fort Worth, Texas 76102

Located in the heart of downtown Fort Worth and housed in the historic annex building, Le Meridien is a 13-story boutique hotel that seamlessly blends modern luxury with historic charm. Unwind and recharge in a stylish guest room that caters to the modern traveler and celebrates mid-century modern design. Gather at one of the ground floor restaurants or the rooftop bar, meet in our 3,000 sq. ft. flexible meeting space offering a flood of natural light, or relax at the new 6th floor pool and pool deck.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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