Guest Experience Front Desk Agent - Downtown Boutique Hotel

Melrosehoteldc; Fort Worth (TX); On-site; USD 19,000 - 30,000; Full time

Job summary

Le Meridien Fort Worth located at 811 Commerce Street in downtown Fort Worth is seeking a Front Desk Agent to warmly welcome guests and manage smooth check-ins and check-outs.

The role requires handling charges, maintaining knowledge of rates and reservations, and ensuring accurate cash handling. Teamwork and strong communication are essential to deliver exceptional guest experiences daily.

Qualifications

• Greet and communicate cordially with guests, check them in/out professionally; assist with pre-registration and reservations as needed.
• Post all charges accurately and promptly across front desk systems.
• Maintain working knowledge of Front Office procedures and daily transactions, including cash handling.

Responsibilities

• Greet and check guests in and out promptly and professionally.
• Post charges accurately and manage cash, card, and checks with precision.
• Assist with reservations, rate quotes, and blocking rooms for special requests as needed.
• Maintain knowledge of cancellation, relocation procedures and same-day reservations.

Skills

Guest service

Cash handling

Communication skills

Team player

Detail oriented

Job description

Le Meridien Fort Worth located at 811 Commerce Street in downtown Fort Worth is seeking a Front Desk Agent to warmly welcome guests and manage smooth check-ins and check-outs.

The role requires handling charges, maintaining knowledge of rates and reservations, and ensuring accurate cash handling. Teamwork and strong communication are essential to deliver exceptional guest experiences daily.