Front Desk Agent- Le Meridien Fort Worth

Melrosehoteldc; Fort Worth (TX); On-site; USD 19,000 - 30,000; Full time

Job summary

Le Meridien Fort Worth located at 811 Commerce Street in downtown Fort Worth is seeking a Front Desk Agent to warmly welcome guests and manage smooth check-ins and check-outs.

The role requires handling charges, maintaining knowledge of rates and reservations, and ensuring accurate cash handling. Teamwork and strong communication are essential to deliver exceptional guest experiences daily.

Qualifications

• Greet and communicate cordially with guests, check them in/out professionally; assist with pre-registration and reservations as needed.
• Post all charges accurately and promptly across front desk systems.
• Maintain working knowledge of Front Office procedures and daily transactions, including cash handling.

Responsibilities

• Greet and check guests in and out promptly and professionally.
• Post charges accurately and manage cash, card, and checks with precision.
• Assist with reservations, rate quotes, and blocking rooms for special requests as needed.
• Maintain knowledge of cancellation, relocation procedures and same-day reservations.

Skills

Guest service

Cash handling

Communication skills

Team player

Detail oriented

Job description

Fort Worth, Texas, United States

Location Description

811 Commerce Street, Fort Worth, Texas 76102

Located in the heart of downtown Fort Worth and housed in the historic annex building, Le Meridien is a 13-story boutique hotel that seamlessly blends modern luxury with historic charm. Unwind and recharge in a stylish guest room that caters to the modern traveler and celebrates mid-century modern design. Gather at one of the ground floor restaurants or the rooftop bar, meet in our 3,000 sq. ft. flexible meeting space offering a flood of natural light, or relax at the new 6th floor pool and pool deck.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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