Guest Experience Lead - Hospitality & Growth

McDonald's Restaurants Limited; West Chicago (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive pay between $16.00 per hr

Employee discounts

Free meals

Paid sick leave and/or PTO

Tuition reimbursement

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

McDonald's is seeking a Guest Experience Leader in Illinois to ensure guests have an outstanding visit. You’ll check in with guests, address concerns, and help keep a welcoming, clean restaurant.

Work closely with the team to promote promotions and the McDonald’s App, Mobile Order & Pay features, and provide friendly, proactive service. This role includes equal employment opportunity and supportive accommodations.

Qualifications

• To be successful in this position, you’ll need:
• A humble and hospitable demeanor;
• Passion for helping and serving others (customers and fellow team members);
• A desire to learn and grow;
• The ability to communicate effectively and anticipate customer needs

Responsibilities

• Lead the guest experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolution to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

Job description

McDonald's is seeking a Guest Experience Leader in Illinois to ensure guests have an outstanding visit. You’ll check in with guests, address concerns, and help keep a welcoming, clean restaurant.

Work closely with the team to promote promotions and the McDonald’s App, Mobile Order & Pay features, and provide friendly, proactive service. This role includes equal employment opportunity and supportive accommodations.