Guest Experience Lead — Growth, Wellness & Impact

Brookdale; Novi (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Assistance program

Employee discounts

Referral program

Early wage access

ID theft protection

Pet insurance

Job summary

Brookdale is seeking a friendly receptionist to warmly greet visitors, answer questions, and direct calls to the appropriate residents and staff. You will manage guest sign-in, handle mail distribution, and perform light clerical tasks to support daily operations.

As part of a community-focused team, you will contribute to a welcoming environment and assist with resident safety and communications as needed.

Qualifications

• Experience in front-desk or receptionist roles preferred.
• Strong verbal and written communication skills.
• Ability to greet visitors professionally and manage basic clerical tasks.

Responsibilities

• Greet visitors entering the community and answer questions.
• Sign guest sheets and route calls to the proper residents/staff.
• Sort, deliver and collect mail for residents and staff; maintain visitor logs.
• Respond to resident emergencies following community protocol.
• Support basic office/clerical duties as needed.

Skills

Customer service

Communication

Phone handling

Guest services

Job description

Brookdale is seeking a friendly receptionist to warmly greet visitors, answer questions, and direct calls to the appropriate residents and staff. You will manage guest sign-in, handle mail distribution, and perform light clerical tasks to support daily operations.

As part of a community-focused team, you will contribute to a welcoming environment and assist with resident safety and communications as needed.