Front Desk & Resident Experience Concierge

Brookdale; Wake Forest (NC); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Associates Assistance Program

Employee Discounts

Referral Program

Early access to earned wages

Voluntary benefits - ID theft

Pet Insurance

Paid Time Off

Paid Holidays

Company provided life insurance

Adoption benefit

Disability insurance

Flexible Spending Accounts

Health Savings Account

Voluntary life insurance

Tuition reimbursement

Job summary

Brookdale is seeking a friendly receptionist to warmly welcome visitors and direct inquiries within the community. You will manage phone lines, route calls, sort and deliver mail, and perform light clerical duties to support daily operations.

The role emphasizes strong communication, reliability, and a courteous demeanor to ensure residents and guests have a positive experience in a respectful, team-oriented environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to juggle multiple tasks while staying organized.
• Professional appearance and customer-focused mindset.

Responsibilities

• Greet all visitors and answer questions, directing to residents and staff as needed.
• Sort, deliver and collect mail and assist with basic clerical tasks.
• Respond to resident emergencies following community protocol.

Skills

Guest greeting

Phone handling

Mail management

Clerical tasks

Customer service

Tools

Microsoft Office

Job description

Brookdale is seeking a friendly receptionist to warmly welcome visitors and direct inquiries within the community. You will manage phone lines, route calls, sort and deliver mail, and perform light clerical duties to support daily operations.

The role emphasizes strong communication, reliability, and a courteous demeanor to ensure residents and guests have a positive experience in a respectful, team-oriented environment.