Guest Experience Lead: Greeter & Loader

Go Port; Florida; On-site; USD 28,000 - 40,000; Full time

Job summary

Go Port is seeking a friendly Greeter/Loader at Port Canaveral to welcome guests and assist with luggage while coordinating boarding for transportation back to the plaza, airports, or other destinations.

Hours vary Fri-Mon with 8–16 hours weekly and early morning shifts. Weekend availability is required. This role emphasizes safety, efficiency, and outstanding guest service in a dynamic port environment.

Qualifications

• Strong verbal communication skills.
• Excellent work ethic, punctual and dependable.
• Thrives in a fast-paced environment with professionalism.
• Enjoys interacting with people and helping with questions.
• Ability to identify and de-escalate customer situations.
• Confident handling large crowds calmly and efficiently.
• Lift, carry, move, and push items up to 50 lbs.
• Proficient in using an iPad.
• Able to troubleshoot basic internet connectivity issues.

Responsibilities

• Set up staging area in compliance with company policy.
• Use a company-provided iPad to check in and board guests.
• Direct large groups efficiently with a positive demeanor.
• Communicate guest numbers to dispatch for transportation coordination.
• Direct guests to the appropriate buses or shuttles.
• Answer questions about transportation or local area.
• Assist with loading and unloading luggage onto transportation vehicles.
• Ensure loading and boarding is orderly, efficient, and safe.
• Follow company procedures for greeting, boarding, and loading buses.
• Adapt to schedule or procedure changes as needed.
• Maintain positive relationships with team members for smooth operations.
• Work with others to ensure a seamless operation, especially during peak times.
• Deliver exceptional customer service to enhance guest experience.

Skills

Verbal communication

Customer service

Crowd management

De-escalation

Lifting 50 lbs

iPad proficiency

Tech troubleshooting

Education

High School diploma

Tools

iPad

Job description

Go Port is seeking a friendly Greeter/Loader at Port Canaveral to welcome guests and assist with luggage while coordinating boarding for transportation back to the plaza, airports, or other destinations.

Hours vary Fri-Mon with 8–16 hours weekly and early morning shifts. Weekend availability is required. This role emphasizes safety, efficiency, and outstanding guest service in a dynamic port environment.