GSR I, Park Services

Port Canaveral; Town of Florida (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Canaveral Port Authority in Florida is seeking full-time associates to support guests across Jetty Park, Maritime Center, and Special Events. Primary duties include cashiering, customer service, and basic ticketing using POS systems.

You will assist park and campground visitors, manage entrance, stock and organize retail items, and coordinate with other departments for events and after-hours activities. Strong communication, two years of customer service, and proficiency with Microsoft Office

Qualifications

• High school diploma or GED required.
• Minimum of two years of customer service experience.
• Strong communication and problem-solving abilities.
• Proficient with Microsoft Office; able to learn other systems.
• Must possess a valid Florida’s Driver’s License.
• Ability to pass a background check.

Responsibilities

• Provide exemplary customer service to all guests.
• Process guest entrance using POS systems and ticketing knowledge.
• Operate front desks and park store cashier duties.
• Maintain inventory and organize products.
• Coordinate with other departments for events and after-hours activities.
• Respond to guest questions and concerns.

Skills

Customer service experience

Communication skills

Organizational skills

Problem-solving skills

Education

High school diploma or GED equivalent

Tools

Microsoft Office

Job description

Canaveral Port Authority is looking for full-time associates to assist guests in all Park Services areas, which include Jetty Park, Maritime Center, and Special Events. The position requires general cashier and customer service duties as well as enthusiasm for the Port and surrounding areas, interacting with tourists and local guests. General duties includehospitality to park and campground visitors,processing guest entrance into Jetty Park using point of sale systems, which requires basic knowledge of ticketing procedures, ticket structures, discounts, etc. The position also includes retail functions such as organizing and stocking of products. Due to the flexible nature of the facility, staff may be called upon to work with or coordinate through other departments including special and after-hours events Port-wide.

Essential Functions:

Guest Services:

• Provide exemplary customer service to all guests by welcoming and maintaining a friendly professional environment.
• Acceptspayments.
• Provide visitors/campground guests with information and responses to questions regarding JettyPark Campground, general CPA information and other local pointsof interest.
• Operate and staff the front desks of both Maritime Center and Jetty Park Campstore in addition to the Jetty Park entry booth with responsibilities that may include ticketing and reservation systems.
• Must be able to respond to concerns/issues of guests.
• Must be able to keep guest confidentially with personal information (credit card, phone, and home address)
• Arrive/depart guest and create reservations using online reservation system
• Ensure that all rules/regulations are being adhered to by guests.
• Communicate withCPA staff and departments on maintenance/emergency issues.
• Provide information about group/function space.
• Answer phone calls and take messages when required.
• Intermediate knowledge and experience with Microsoft Suite applications (Outlook, Word, Teams, Excel, etc.)
• Conduct Park checks to ensure safe environment is maintained for both guests and staff
• Other duties assigned by leadership

Building:

• Perform various opening/closing duties such as, but not limited to, cleaning, locking/unlocking doors, on and off-site analysis of surrounding areas.
• Working with POS systems, associate must complete opening and closing paperwork, and accurate record keeping of inventory both incoming and outgoing.

Departmental:

• Expected to read, acknowledge and follow all policies and procedures.
• Attendance at and participation during team meetings is expected.
• During emergency conditions, all CPA employees are automatically considered essential employees and may be subject to recall. These events may include, but are not limited to, natural, man-made, or public health emergencies. Employees may be expected to perform emergency and/or recovery operations outside of their normal assigned responsibilities and routine working hours.

Minimum Qualifications:

• High school diploma or GED equivalent
• Must have excellent oral and written communication skills, good organizational and problem-solving skills
• Minimum of two (2) years of customer service experience required (Park Services/hospitality specific)
• Intermediate computer skills required with competency in systems such as Microsoft Office and ability to learn other work-related systems
• Knowledge of Port and local area knowledge also preferred
• Must possess a valid Florida’s Driver’s License
• Must be able to pass a background check

Licenses / Certification Required:

Physical Requirement:

• Tasks require the ability to exert light physical effort in sedentary to light work
• May involve some lifting, carrying, pushing and/or pulling of objects and moderate-weight materials (30-50 pounds)
• Standing for 6 hours per shift
• The majority of time will be spent indoors, daily outdoor activity
• Frequent schedule changes due to launches and other events
• 7 day a week operation with evening and holiday hours; flexible shifts

The Canaveral Port Authority is an EEO employer – M/F/Vets/Disabled