Port - Greeter/Loader

Go Port; Florida; On-site; USD 17,000 - 22,000; Part time

Job summary

Go Port at Port Canaveral seeks a friendly Greeter/Loader to welcome guests returning from cruises, assist with luggage, and coordinate boarding for transportation back to plazas, airports, or other destinations. You will be the first contact, ensuring a positive, efficient experience while following safety procedures.

Shifts run Friday through Monday with 8–16 hours weekly, early mornings. Availability on Saturdays and Sundays is required, though hours are not guaranteed.

Qualifications

• 1 year of customer service experience
• Strong verbal communication skills
• Ability to manage large groups calmly and professionally
• Comfort with iPad or similar device
• Able to lift up to 50 lbs
• Weekend and holiday availability

Responsibilities

• Set up staging area per policy
• Check in and board guests using iPad
• Direct large groups to transportation efficiently
• Communicate guest numbers to dispatch for coordination
• Direct guests to buses or shuttles
• Answer questions about transportation and local area
• Assist guests with loading/unloading luggage
• Ensure loading/boarding is orderly, efficient and safe
• Adhere to company procedures for greeting, boarding, and loading
• Adapt to schedule/procedural changes as needed
• Maintain positive relations with team and staff
• Collaborate with team during peak times
• Deliver exceptional customer service to enhance guest experience

Skills

Customer service

Communication

Crowd control

Problem solving

iPad proficiency

Stamina

De-escalation

Job description

The Greeter/Loader at Port Canaveral plays a critical role in ensuring a smooth and positive experience for guests returning from their cruises. This position involves greeting guests, assisting with luggage, and coordinating the boarding process for transportation back to the plaza, airports, or other destinations. As the first point of contact, the Greeter/Loader is responsible for maintaining a welcoming atmosphere and ensuring guests’ needs are met efficiently and courteously. Hours for this position are Friday through Monday and fluctuate between 8-16 hrs weekly, and consist of early morning shifts. Saturday and Sunday availability is required, but hours on these days are not guaranteed.

PRINCIPAL RESPONSIBILITIES AND ACTIVITIES:

• Set up of staging area in compliance with company policy.
• Use a company-provided iPad to check in and board guests.
• Manage and direct large groups of guests efficiently while maintaining a positive and calm demeanor.
• Swiftly communicate guest numbers and other relevant information to the dispatch team to ensure efficient transportation coordination.
• Ensure that guests are organized and directed to the appropriate buses or shuttles.
• Answer any questions guests may have about their transportation, the local area, or their cruise experience.
• Help guests with loading and unloading their luggage onto transportation vehicles.
• Ensure that the loading and boarding process is orderly, efficient, and safe for all guests.
• Adhere strictly to company procedures when greeting, boarding, and loading buses to ensure consistency and safety.
• Be adaptable to changes in the schedule or procedures as needed to accommodate operational demands.
• Foster and maintain positive relationships with all team members and staff to ensure smooth operations.
• Work closely with other team members to ensure a seamless operation, especially during peak times.
• Strive to deliver exceptional customer service, enhancing the overall guest experience.

SKILLS AND QUALIFICATIONS

• Strong verbal communication skills and ability to speak loudly when necessary.
• Excellent work ethic, must be punctual, dependable, dedicated and have a can-do attitude.
• Thrive in a fast-paced environment while maintaining a high level of professionalism.
• Enjoy interacting with people and going the extra mile to assist them with questions and concerns.
• Ability to identify and de-escalate customer situations, problem solve and promote customer satisfaction.
• Confidence in handling a large crowd in a calm, professional demeanor while remaining organized and in control.
• Strength to lift, carry, move, and push items weighing up to 50 lbs.
• Proficiency in using an iPad or similar devices.
• The ability to troubleshoot basic internet connectivity issues.

REQUIREMENTS:

• 1 year of customer service experience
• Cell phone with data plan
• Proficient in the use of modern technology
• Weekend and holiday availability
• Travel/Hospitality experience preferred

PHYSICAL DEMANDS AND ENVIRONMENT:

• (Regularly) required to briskly walk up to 100-yard lengths
• Regularly) required to squat, kneel, push, pull and reach above and below shoulder level
• (Regularly) required to bend and twist at the neck and waist
• (Regularly) required to use hands to finger to perform simple grasping
• (Regularly) exposed to an outdoor working environment