Guest Services Pier Agent

Nautilus International Holding Corporation; Galveston (TX); Hybrid; USD 19,000 - 23,000; Full time

Job summary

Nautilus International Holding Corporation in Galveston is hiring Pier Agents to warmly welcome guests and help navigate the cruise terminal during embarkation and debarkation for Disney Cruise Line operations.

Roles include assisting guests with luggage, verifying travel documents, guiding guests through security and check-in areas, and maintaining excellent customer service while adhering to brand standards. Ability to stand for long periods and work flexible schedules is required.

Qualifications

• High School Diploma or equivalent.
• At least 1 year of customer service experience.
• Verbal & written communication in English; other languages are a plus.

Responsibilities

• Assist with embarkation and debarkation processes and guide guests through terminals.
• Check travel documents for compliance with U.S. and international regulations.
• Direct guests to security x-ray, check-in, and boarding areas to ensure smooth flow.
• Provide luggage assistance and locate lost luggage if needed.
• Maintain high levels of customer service and polite demeanor throughout shifts.

Skills

Customer service

Attention to detail

Teamwork

English fluency

Flexibility

Integrity

Education

High School Diploma or equivalent

Job description

Nautilus International Holding Corporation in Galveston is hiring Pier Agents to warmly welcome guests and help navigate the cruise terminal during embarkation and debarkation for Disney Cruise Line operations.

Roles include assisting guests with luggage, verifying travel documents, guiding guests through security and check-in areas, and maintaining excellent customer service while adhering to brand standards. Ability to stand for long periods and work flexible schedules is required.