Guest Experience Lead, Front Office

IHG Hotels & Resorts; San Diego (CA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

IHG Hotels & Resorts seeks a Front Office Manager in San Diego to deliver a memorable guest experience by leading front office operations, registrations, concierge and reservations. You will create a welcoming atmosphere and drive occupancy, ADR, and guest satisfaction across the hotel.

You will manage staffing, training, budgeting, and daily financial reporting while ensuring service standards, security and compliance.

Qualifications

• Bachelor’s degree in Hotel Management or Business Administration and at least 3 years of Front Office/Guest Service experience including management experience.
• Must speak fluent English.
• Other languages preferred.

Responsibilities

• Lead front office team, manage staffing, training and performance.
• Deliver excellent guest service and resolve guest issues to boost satisfaction.
• Oversee financials: budgeting, labour costs and reports; drive occupancy and ADR via walk-ins and upselling.
• Ensure security, billing accuracy and compliance with hotel policies.
• Serve as manager on duty when needed.

Skills

Fluent English

Education

Bachelor’s degree in Hotel Management/Business Administration

Job description

IHG Hotels & Resorts seeks a Front Office Manager in San Diego to deliver a memorable guest experience by leading front office operations, registrations, concierge and reservations. You will create a welcoming atmosphere and drive occupancy, ADR, and guest satisfaction across the hotel.

You will manage staffing, training, budgeting, and daily financial reporting while ensuring service standards, security and compliance.