Guest Experience Lead - Front Desk & Night Audit

IHG Hotels & Resorts; San Diego (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

IHG Hotels & Resorts in San Diego is seeking an individual to oversee daily hotel operations, ensuring guest satisfaction and safety. You will manage hotel staff, handle financial transactions, and resolve guest complaints efficiently.

The ideal candidate will have some college education and three years of hotel experience, along with excellent communication and problem-solving skills. Knowledge of other languages is a plus. The position may require working nights, weekends, and holidays.

Qualifications

• Some college and three years of guest service/hotel experience or equivalent.
• Full knowledge of guest service/night functions.
• Fluent English is required; other languages preferred.

Responsibilities

• Oversee hotel operations during the shift ensuring guest satisfaction.
• Monitor employee performance and implement disciplinary actions.
• Resolve guest complaints promptly and professionally.

Skills

Guest service

Communication skills

Problem solving

Mathematics

Teamwork

Education

Some college

Supervisory training

Job description

IHG Hotels & Resorts in San Diego is seeking an individual to oversee daily hotel operations, ensuring guest satisfaction and safety. You will manage hotel staff, handle financial transactions, and resolve guest complaints efficiently.

The ideal candidate will have some college education and three years of hotel experience, along with excellent communication and problem-solving skills. Knowledge of other languages is a plus. The position may require working nights, weekends, and holidays.