Guest Experience Lead — Front Office

Aloft Lake Nona; Orlando (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision

Company 401k matching

Complimentary parking

Food & beverage discounts

Paid time off and holiday pay

Job summary

Aloft Lake Nona in Orlando, FL is seeking an Assistant to the Front Office Manager to oversee daily front desk operations and ensure a vibrant guest experience consistent with the Aloft brand. You will mentor front desk agents, manage scheduling, and support the Front Office Manager with reporting and adherence to hotel standards.

The role emphasizes leadership, problem‑solving, and a proactive approach to guest needs, with opportunities for staff development and engagement.

Qualifications

• High school diploma or equivalent; bachelor’s preferred in Hospitality Management.
• Experience in front desk operations with some supervisory exposure.
• Excellent customer service and strong communication skills.
• Strong problem-solving abilities for guest issues.
• Proficient with hotel management and property management systems.
• Detail-oriented with strong organizational and multitasking skills.
• Flexible work schedule and ability to adapt to changing situations.

Responsibilities

• Oversee front desk operations to deliver vibrant guest experiences.
• Support front desk agents, handle requests, complaints, and accommodations.
• Resolve escalated guest issues with effective solutions.
• Monitor room inventory, upgrades, and overbookings.
• Assist with reports, metrics, and compliance with policies.
• Collaborate with Front Office Manager on staff events and morale.

Skills

Customer service

Leadership

Communication

Problem solving

Hotel software

Microsoft Office

Multitasking

Flexible schedule

Education

High school diploma

Bachelor’s degree in Hospitality Management

Tools

Hotel management systems

Property management systems

Microsoft Office/Office software

Job description

Aloft Lake Nona in Orlando, FL is seeking an Assistant to the Front Office Manager to oversee daily front desk operations and ensure a vibrant guest experience consistent with the Aloft brand. You will mentor front desk agents, manage scheduling, and support the Front Office Manager with reporting and adherence to hotel standards.

The role emphasizes leadership, problem‑solving, and a proactive approach to guest needs, with opportunities for staff development and engagement.