Guest Experience Lead - Front of House & To-Go

Battleground Restaurants Inc; Durham (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

Battleground Restaurants, LLC in Durham, North Carolina, is looking for an enthusiastic individual to serve as the front-line contact for guests. The role requires managing the restaurant flow, ensuring a welcoming atmosphere, and handling to-go orders with precision.

The ideal candidate should have strong communication skills, be efficient in managing seating arrangements, and accurately package orders for curbside and delivery services. A positive attitude and experience with cash transactions are essential for success in this role.

Qualifications

• Excellent communication skills and the ability to greet guests with enthusiasm.
• Ability to manage waitlists efficiently and package food accurately.
• Experience in handling cash and card payment transactions.

Responsibilities

• Greet guests and manage waitlist and seating chart.
• Take phone and online orders while ensuring accuracy.
• Handle curbside and front-of-house pickup.

Job description

JOB SUMMARY: Serves as the first and last point of contact with guests, managing the flow of the restaurant while creating a welcoming environment.

KEY RESPONSIBILITIES:

• Greet guests with enthusiasm.
• Manage waitlist and seating chart efficiently
• Communicate wait times clearly.
• Answer phones and assist with to-go orders.

To Specialist

JOB SUMMARY: Handles all aspects of to-go and curbside orders, ensuring orders are accurate, well-packaged, and delivered to guests with care.

KEY RESPONSIBILITIES:

• Take and confirm phone, online, and third party (Door Dash, Uber Eats, etc.) orders.
• Package food neatly and accurately following all packaging standards
• Manage curbside and front-of-house pickup.
• Handle cash and card payment transactions accurately and thank guests.